Privacy Policy

ChairHop (“we,” “us,” or “our”) operates the ChairHop platform, including our website at chairhop.com and associated mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

By using ChairHop, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our services.

Information you provide directly

• Account information: name, email address, and password when you create an account
• Profile information: phone number, bio, profile photo, and role (stylist, salon owner, or both)
• Salon information: salon name, address, photos, amenities, house rules, and chair pricing (for salon owners)
• Booking information: booking dates, times, and preferences
• Communications: messages sent through our in-app messaging system

Information collected automatically

• Device information: browser type, operating system, and device identifiers
• Usage data: pages visited, features used, and interaction patterns
• Location data: approximate location based on IP address, and precise location only if you explicitly grant permission for salon search features

Information from third parties

• Social login data: if you sign in with Google or Apple, we receive your name, email, and profile photo from those services
• Payment information: Stripe processes all payments and provides us with transaction confirmation details (we do not store your full credit card number)

• Provide, maintain, and improve the ChairHop platform
• Process bookings and facilitate payments between users
• Send transactional communications (booking confirmations, payment receipts, account notifications)
• Enable in-app messaging between stylists and salon owners
• Display relevant salon search results based on location
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for targeted advertising.

We use the following third-party services to operate ChairHop:

• Convex — our backend database and real-time infrastructure
• Stripe — payment processing and Stripe Connect for salon owner payouts
• Google — social authentication (Sign in with Google)
• Apple — social authentication (Sign in with Apple)
• Vercel — website hosting and deployment

Each of these services has its own privacy policy governing how they handle your data. We encourage you to review their policies.

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as resolving disputes or enforcing our agreements).

Booking records and payment transaction data may be retained for up to 7 years for financial and tax compliance purposes.

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/HTTPS), encrypted storage for sensitive data, and secure authentication practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data
• Portability — request your data in a structured, machine-readable format
• Objection — object to certain processing of your data

To exercise any of these rights, contact us at privacy@chairhop.com. We will respond within 30 days.

If you are located in the European Economic Area, the UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR). Our lawful bases for processing your data include: performance of contract (providing our services), legitimate interests (improving our platform and preventing fraud), and consent (where applicable). You may contact your local data protection authority if you have concerns about how we handle your data.

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights, including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at privacy@chairhop.com.

ChairHop is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete it promptly.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a prominent notice on our platform. Your continued use of ChairHop after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@chairhop.com
Website: chairhop.com